Operations Manager (GO Hotel Ayutthaya)

About the Role

Oversee the overall day-to-day hotel operations to ensure smooth, efficient, and guest-focused service delivery.

Responsibilities

• Manage and supervise Front Office, Housekeeping, Engineering, Security, and outsourced operations to maintain operational standards.
• Ensure guestrooms, public areas, and hotel facilities are clean, safe, and well-maintained at all times.
• Handle guest complaints, service recovery, and online guest feedback to maintain high guest satisfaction and hotel reputation.
• Lead, coach, and develop the operations team, including manpower planning, staff scheduling, and performance management.
• Monitor and control operational expenses, labor cost, and departmental productivity in line with approved budget and targets.
• Ensure compliance with company policies, brand standards, health & safety procedures, and local legal regulations.
• Prepare operational reports, monitor KPIs, and drive continuous improvement initiatives to enhance operational efficiency and business performance.