Senior AFC Risk Monitoring and Incident Management Specialist

Job Purpose

Perform a senior specialist within the Line 1.5 business unit (BU) of Risk and Controls function, serving as the dedicated resource for Anti-Financial Crime (AFC) data analytics. Responsible for identifying anomalies, emerging risks and patterns through data analytics, validating system configurations against regulatory requirements, and conducting quality reviews of high-impact claims decisions.

Deliver insightful analytics and management information (MI) reporting to BU and stakeholders at Group Office to support data-driven decision-making across risk, compliance, and operations.

Key responsibilities:

• Own end-to-end AFC incident management, ensuring timely resolution, SLA compliance, and proper escalation in line with Incident Management Policy
• Manage the full incident lifecycle including identification, classification, investigation, root cause analysis, remediation, and reporting
• Lead and challenge root cause analysis and remediation plans to ensure effectiveness, timeliness, and prevention of recurrence
• Track and monitor remediation actions from Operations, Compliance, Internal Audit, and regulators through to closure
• Ensure accurate, timely reporting of incidents and key risk issues to Management, Risk Management, and Compliance

Transaction Monitoring (TM) & Risk Monitoring

• Perform end-to-end review of TM alerts and validate quality of investigation, documentation, and decision rationale in line with AML/CTF standards
• Ensure alerts are handled within defined SLA and escalated appropriately
• Conduct retrospective reviews, sampling, and thematic analysis to identify trends, systemic issues, and emerging risks
• Perform independent validation of TM rules, including post-implementation reviews of rule changes and system enhancements
• Identify control gaps, process weaknesses, and compliance breaches through continuous monitoring activities

Quality Assurance

• Perform quality assurance reviews of high-impact to ensure accuracy, completeness, and alignment with policy terms and Standard Operating Procedures (SOPs)
• Review AFC case management activities, including questionnaire responses and case documentation, to ensure compliance and audit readiness
• Document findings and escalate material issues with clear, actionable recommendations and maintain proper documentation and records to support regulatory reporting and audit requirements

Risk Reporting, Advisory & Continuous Improvement

• Prepare and deliver insightful MI and risk reporting on TM, incidents, QA outcomes, and key risk issues to senior management and governance forums
• Collaborate cross-functionally to drive remediation, improve processes, and enhance overall control environment
• Support training, knowledge sharing, and continuous improvement initiatives to uplift AFC risk management capability