Specialist, Risk & Fraud

Duties & Responsibilities

• Monitor and investigate merchants’ credit card processing activities using internal and external risk monitoring tools
• Answer internal inquiries and merchant’s inquiries with regard to Risk Management and Charge-back issues.
• Ensure that efficient and quality services are delivered to both internal and external customers that meet or exceed agreed service standards
• Contact banks to verify transactions processed through merchant accounts.
• Manage and processing all retrieval requests received and fulfilled for the Card Schemes on behalf of merchants
• Track and ensure that all retrieval requests are fulfilled within specific timeframes
• Complete fulfillment and re-presentment for all chargebacks ensuring all transactions are identified and handled
• Complete chargeback investigations as necessary to ensure compliance with the Card Scheme rules
• KYC and Customer Due Diligence
• Perform other risk related or other duties as assigned

Qualification

• Bachelor in Business, or other related field.
• 2 years of working experience in fraud investigation is a plus.
• Strong organization, good presentation, communication, writing, interpersonal and teamwork skills.
• Outstanding analytical abilities.
• Demonstrated ability to complete assigned projects in a timely manner and in a fast-paced, dynamic environment.
• Fluent in both oral and written English communications.