Lounge Supervisor (สนามบินสุวรรณภูมิ)

About the Role

Working at Plaza Premium Lounge Bangkok
The Lounge Supervisor is responsible for overseeing day-to-day lounge operations during assigned shifts, ensuring high service standards, guest satisfaction, and smooth coordination between staff and operational teams. This role supervises front-line lounge staff and supports the Assistant Manager or Lounge Manager in delivering operational excellence.

Responsibilities

• Lounge Operations & Service — Supervise daily operations during assigned shifts; ensure guests receive prompt, courteous, and high-quality service; monitor lounge cleanliness, presentation, and amenities; address guest feedback and resolve or escalate complaints as necessary.
• Staff Supervision & Team Support — Supervise and guide lounge staff including baristas, bartenders, and service attendants; allocate tasks and manage shift workflow; provide on-the-job coaching and training for junior staff; report staff performance, attendance, or disciplinary issues to management.
• Compliance & Safety — Ensure adherence to hygiene, safety, and airport security standards; monitor staff compliance with company SOPs and service protocols; assist in preparing for inspections and audits.
• F&B & Operational Support — Coordinate with F&B team to ensure smooth service and timely replenishment; monitor stock usage and report shortages or wastage to the Assistant Manager; support special events, VIP services, or peak periods as required.
• Reporting & Communication — Maintain accurate shift reports, including incidents, guest feedback, and operational issues; communicate effectively with lounge management, housekeeping, and kitchen teams; support management in implementing process improvements and operational initiatives.