Supervisor - Travel and Accommodation Management

Job Summary:

Preferences:

• Travel and sourcing management experience
• Previous experience managing a regional or global travel program.

Responsibilities:

• Engage all employees to understand travel needs, budgets, and build a travel management execution that is consistent with company's policy & management direction, while communicating the program value and benefits to employees
• Manage relationships with our travel agency, airliners, and hotels. This includes measuring service levels and working with our affiliated offices overseas, Strategic Sourcing and Procurement department to negotiate a cost-effective program and effective travel management arrangement as per requested by employees.
• Manage global online booking processes/tools, measuring volume and employee acceptance.
• Manage designated airline, hotel, and car rental suppliers.
• Provide leadership in evolving and communicating the global travel management policy.
• Coordinate the development and enhancement of global reporting tools for management and business units, monitoring travel spend, and employee policy compliance.
• Conduct periodic management briefings such as quarterly business reviews and monthly metrics reports.
• Interact with employees, management, affiliated offices overseas and suppliers to resolve traveling service issues for employees.
• Cooperate with IT to manage Travel Authorization workflow system & content, ensuring information accuracy and efficient work process.
• Benchmark industry standards and new industry trends
• Work closely with the accounting department to administer the payment to the travel agency and hotels.

Qualifications:

• Bachelor’s degree in any fields
• Minimum of 2 years of relevant management experience in the travel industry. Working experience in tickets & hotel booking will be a plus.
• Experience in an effective Travel application or start up tools is an advantage.
• Engaging personality and team culture fit
• Knowledge of Traveling Expenses reporting and processing
• Proficient technology skills including travel/ airline programs and Microsoft Office suite of products.
• Strong organizational, problem-solving skills and strong service mind
• Strong verbal, written, and presentation communication skills.
• Proficiency in creating instructional materials, web-based training, classroom materials, user guides FAQs, and manuals is an advantage.
• Command skills and ability to earn the trust of our internal customers, stakeholders, and staff.
• Ability to travel 10%-20%, including some international travel.
• Good command of English communication. (Required TOEIC score minimum: 500)