Director of Food & Beverage - Khao Lak Marriott Beach Resort & Spa

About the Role

Functions as the strategic business leader of the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering. Oversees development and implementation of departmental strategies, ensures implementation of the brand service strategy and initiatives, focuses on growing revenues and maximizing financial performance, and provides a return on investment.

Responsibilities

• Develop and implement a food and beverage operating strategy aligned with the brand’s business strategy and lead its execution.
• Oversee Restaurants, Bars, Room Service and Banquets/Catering operations to meet target customer needs and ensure employee satisfaction.
• Set expectations, establish challenging but achievable goals, and hold the F&B leadership team accountable for service behaviors and performance.
• Review financial reports and statements to determine performance against budget and make recommendations for CAPEX funding of equipment and renovations.
• Develop and manage the Food & Beverage budget; monitor actual and projected sales to ensure revenue goals are met or exceeded.
• Ensure cash control and liquor control policies are in place and followed.
• Identify areas of concern and develop strategies to improve departmental financial performance and service delivery.
• Lead, coach and mentor the F&B team; build trust, respect and cooperation among team members and ensure regular communication (pre-meal briefings, staff meetings, culinary team meetings).
• Stay aware of market trends and introduce new food and beverage products to enhance guest satisfaction and generate revenue.
• Review guest comment cards and satisfaction data, ensure appropriate corrective actions are taken, and empower employees to provide exceptional guest service.

Qualifications

• High school diploma or GED plus 6 years experience in food and beverage, culinary, event management, or related area; OR a 2-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major plus 4 years relevant experience.
• Knowledge of customer and personal service principles, including customer needs assessment and evaluation of customer satisfaction.
• Knowledge of management of financial resources including budgeting, spending decisions and accounting for expenditures.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods and coordination of people and resources.
• Understanding of market dynamics and applied business knowledge to diagnose strengths/weaknesses, anticipate opportunities/risks and develop strategies.
• Knowledge of management of material resources including appropriate use of equipment, facilities and materials.

Additional Information

Company: Marriott International
Location: 1/111 Moo 2, Takua Pa District, Phang Nga, Phang Nga, Thailand, 82190
Schedule: Full Time
Position Type: Management