Assistant E-Commerce Manager

About the Company

Minor Hotels is an international hotel owner, operator and investor with a diverse portfolio of over 530 properties across 50+ countries. NH Boat Lagoon Phuket Resort is located within Phuket Boat Lagoon, about 10 minutes north of Phuket Town, and features 271 rooms, on-site pool, gym, kids’ club and a 1,000 sqm event marquee.

About the Role

Assistant E-Commerce Manager responsible for e-distribution, channel and pricing strategy, website distribution and digital marketing to maximize direct and indirect booking revenue for the Minor Hotel brand websites and OTAs.

Responsibilities

• Channel management: manage relationships with OTAs and GDS to ensure accurate room availability and pricing; implement and maintain channel management systems to synchronize inventory across channels; monitor and optimize channel mix to maximize revenue.
• Pricing strategy: analyse market trends and competitor pricing to develop and implement dynamic pricing strategies; manage room inventory allocation across booking channels to optimise yield; implement revenue management tools and techniques.
• Website distribution: manage the online booking engine on Minor Hotel brand websites to ensure seamless UX and optimal conversion; optimise website content and functionality to drive direct bookings.
• Data analysis & reporting: track KPIs such as booking volume, conversion rates and ADR across channels; generate reports to identify trends and opportunities; analyse data to inform distribution and pricing decisions.
• Marketing & promotions: collaborate with marketing to develop and execute online campaigns; manage online promotional codes and packages to maximise revenue.
• Technical expertise: stay updated on e-distribution technologies and industry trends; troubleshoot technical issues related to channel management systems and booking platforms.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration or related field.
• Proven experience in hotel e-distribution, revenue management and channel management; experience in online marketing roles within the hotel or travel industry.
• Strong analytical skills with proficiency in data analysis and reporting tools; ability to analyse website performance data (financial, statistical and/or performance).
• Experience using channel management systems, online booking platforms and Content Management Systems.
• Good understanding of SEO and pay-per-click tactics.
• Very good written and verbal English is essential; additional languages preferred.
• Ability to work well under pressure, handle multiple concurrent demands and prioritise responsibilities.
• Strong project management skills, including managing details through to completion and meeting deadlines.