Service Delivery Administrator

Your day at NTT DATA

The Contract Lifecycle Administrator has basic work experience, required to operate at a local level and is responsible for low to medium value/complexity contracts.

This role typically takes their instructions from the Senior Contract Lifecycle Coordinator.

The Contract Lifecycle Administrator provides a general administrative function to the Contract Lifecycle Management team, including coordinating meetings and logistics, filing and general record keeping.

Key responsibilities:

• Provides a general administrative function to the Contract Lifecycle Management team, including coordinating meetings and logistics, filing and record keeping and dealing with basic client queries, ensuring that the relevant database is up to date and accurate.
• Assists with the administering of contract data for low to medium clients, vendors and/or sub-contractors.
• Manages the activation of the contract for servicing as per the Company activation policy.
• Ensures that the relevant systems are regularly updated with the specific information from the contracts lifecycle management process.
• Ensures the correctness and completeness of contract information and data by verifying that all sub-documents of the contracts are included and that all detail has been completed.
• Investigates or corrects any identified errors or discrepancies or escalates for resolution.
• Keeps track of contract renewal dates ensuring they are renewed before expiry.
• Escalates details of renewals that will not be executed on time to the Senior Contracts Lifecycle Coordinator.
• Ensures that client contracts are updated with the latest sales order detail and that invoice amounts are updated accordingly.
• Ensures the preparation and management of all relevant system and vendor maintenance reports and review system data for accuracy.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Meticulous attention to detail together with good organization skills.
• Basic understanding of business needs and expectations.
• Consistently delivers quality service.
• Team player who contributes to the success of the teams they engage with.
• Displays good client centricity.
• Ability to build solid relationships with internal and external stakeholders.
• Good written and verbal skills.

Academic qualifications and certifications:

• Completion of a high school diploma and working towards completion of a basic degree is preferable.
• Working towards completion of an ITIL certification is preferable.

Required experience:

• Basic work experience preferably in a similar role.
• Basic related experience gained within a related technology services environment.