Leaning Manager

Overview

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. At Anantara we always behave in the following way… We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues. We use our initiative and always find the best way to solve a problem for a guest or a colleague. We work closely with colleagues across all departments to deliver the highest quality of service on all occasions. We always think of new ways to surprise and delight our guests. We treat guests and colleagues with dignity and respect. Everyone is important. We hold ourselves to the highest standards of honesty and integrity. We are proud to represent our hotel and our country to guests from all over the world.

WHY THIS JOB EXISTS

To serve the needs of the business, our guests and our colleagues by ensuring that all colleagues are trained to be able to perform their jobs safely and efficiently. To assist in implementing the professional development strategy of the hotel. To inspire all hotel employees to behave and perform in accordance with the best standards of our brand. At Anantara, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

Training Strategy and Planning:

• Identify the training needs of the hotel and approve with P&C Leader and GM.
• Work with P&C Leader and GM to create detailed annual training plan and budget.
• Work with department heads to produce an annual training plan by department.
• Coordinate and track all training being carried out in the hotel on an ongoing basis.
• Assist the P&C Leader in all aspect as required of training.
• Recruitment of trainees and interviewing coupled with current knowledge of labor market trends and the sourcing of possible potential trainee candidate.
• Monitor and maintain for performance of all trainee.
• Assistant and maintain computerized trainee applicant register and trainee applicant files.
• Assist with categorizing submitted trainee applications, including processing of standard correspondence for all trainee applications.
• Control and administer internal and external trainee vacancies, including preparation and drafting ads.
• Assist with producing end of period PC reports that concerning with Training part.
• Liaise with Managers, Head of Department and Payroll ensuring all paperwork is processed correctly and on time for trainee.
• Reception duties, including assisting and counseling with all internal inquiries from our team member or trainee.
• Assist with team member notice boards, poster, sign, etc.
• Co-ordinate with all HODs for monthly training update.
• Assist with the P&C Department to drive monthly activity.
• Arrange English class for team member as needs.
• Other duties as requested by the P&C Leader.
• Drive the learning credit for all team members to achieve hotel goal.
• Ensure that the training submission of company is submitted through DSD.

Training Operations:

• Deliver hotel-wide training courses for all team members.
• Train and support departmental trainers, and coordinate training delivered by department trainees.
• Lead the Orientation process for all new team members.
• It is not anticipated that shift work is required in this role, however weekend work may be necessary on occasion, in order that the impact of training on the operation is minimised.

WHAT YOU NEED TO SUCCEED IN THIS ROLE

• A genuine interest in supporting the personal and professional development of all hotel employees.
• An affinity with people, an open, approachable, and culturally sensitive nature.
• Ability to work effectively at with Department Heads to ensure staff are released for training attendance.
• Ability to coach people and take responsibility for developing their performance, giving feedback and guidance.
• Passion about improving customer service, focus on achieving results.
• Operational experience in any hotel function would be an advantage.
• An aptitude for and interest in learning and understanding new delivery mechanisms, including web-enabled training.
• Strong knowledge and familiarity with Microsoft Office software.

Minor International

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.