specialist

About the Company

Vialto Partners is a market leader in global mobility services. Our purpose is to ‘Connect the world’. We are unique and the only stand-alone global mobility business. Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Globally, Vialto Partners has over 6,500 staff in over 50 countries around the world.

About the Role

This role is focused on assisting with the immigration requirements of our clients' employees, ensuring adherence to Immigration Laws and Regulations and delivering outstanding client service. The caseworker will work with clients, employees, legal teams, government entities and other stakeholders to manage end-to-end immigration processes.

Responsibilities

• Serve as the primary point of contact for corporate clients seeking immigration support and develop tailored immigration plans.
• Handle the end-to-end immigration process for employees, including visa applications and work permits.
• Prepare and review immigration forms, petitions and supporting documentation to ensure accuracy and compliance.
• Interpret and apply immigration rules, advise clients on processes, timelines and potential risks, and provide regular updates.
• Maintain accurate and organised case files and submit necessary documentation to government agencies and authorities.
• Liaise with network offices, third-party providers, consulates, embassies and immigration authorities to receive up-to-date rules, monitor case progress and resolve issues.
• Address client inquiries, concerns and feedback in a timely and courteous manner and support billing/time recording activities with commercial awareness.
• Handle unexpected issues during the immigration process with professionalism and efficiency.
• Train new/junior team members on case management and immigration law forms and applications and stay up to date with relevant immigration laws, regulations and policies.
• Assist with implementation of relevant technology/platforms depending on service line.

Qualifications

• Bachelor's degree (any discipline).
• 0–2 years of experience in providing Thailand immigration advice.
• Location: Bangkok, Thailand (Hybrid).

Additional Information

• We are an equal opportunity employer and do not discriminate on the basis of any legally protected status.
• Please note AI is used as part of the application process.
• Vialto offers opportunities for advancement, growth and international assignments within global mobility.