P&C Support Specialist

About the Company

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI. Function: People & Culture. Location: Bangkok, Thailand. Reporting to: People & Culture Director. Role: Permanent.

Responsibilities

• Support the P&C Team in driving and executing the overall People & Culture strategy across the employee lifecycle, ensuring alignment with business objectives and local/global requirements.
• Talent acquisition: initiate recruitment requests through GBS, local agencies and job boards; collaborate with P&C Business Partner and hiring managers throughout recruitment and interview process.
• Onboarding: prepare offer documentation, coordinate compensation communication, draft internal announcements, collect required documentation, coordinate with functions and line managers, facilitate competency learning, conduct new-joiner check-ins and oversee new-joiner feedback forms.
• Offboarding: coordinate exit interviews and offboarding logistics, revoke system access, collect company property, and coordinate with managers and cross-functional teams for compliant offboarding.
• Talent management & development: conduct training needs analysis; manage L&D calendar, course scheduling and administration; monitor program effectiveness; support appraisal tracking and compile reports; create dashboards to showcase investment in people; support talent calibration processes in SuccessFactors.
• Employee / labor relations: respond to employee queries; guide line managers on policies and local labor regulations; assist with grievance handling, onsite investigations and documentation; ensure compliance with company policies and labor laws.
• Employee engagement: execute engagement activities aligned with global strategies and localize initiatives; support Employee Engagement Survey, certifications, Lunch & Learn sessions, DE&I activities, wellness programs; create and manage Workvivo posts.
• Payroll and statutory coordination: upload payroll reports, social security (SSO) and withholding tax submissions to local government platforms; ensure timely statutory filings; coordinate with Rewards Specialist, local vendors and government authorities.
• P&C administration & analytics: arrange onboarding essentials (laptops, company cars, mobile phones, desks); liaise with P&C GBS to ensure alignment and service delivery; handle employment verification requests; prepare and compile reports and dashboards to support P&C operations.
• Support the P&C team on other P&C related matters and special projects as assigned.

Qualifications

• University degree or diploma in Human Resources or related business area.
• Minimum 3–5 years of experience within a multinational environment in an HR Generalist function.
• Strong command in English and Thai (read and write).
• Proficient in MS Office; experienced with SAP HR and payroll systems.
• Comprehensive HR expertise across recruitment, performance management, talent management, compensation & benefits, employee engagement and employee relations.
• Strong knowledge of local labor laws and income tax regulations.
• Demonstrates high integrity, confidentiality and professionalism; independent, detail-oriented, highly accurate, organized and systematic with excellent time management.

Additional Information

• Location: Bangkok, Thailand.
• Recruitment process (typical): phone screening with Talent Advisor > assessment tests > interviews > offer. Timelines may vary by role type; each step is eliminatory.
• JTI is an equal-opportunity employer and can provide accessible application support on request.