Bamboo Bar Manager

About the Company

Mandarin Oriental is the award-winning owner and operator of luxury hotels, resorts and residences worldwide. Mandarin Oriental, Bangkok is a legendary riverside hotel recently reopened with a renovated River Wing offering Thai-inspired elegance and resort-like serenity.

About the Role

Based at the Mandarin Oriental, Bangkok within the Food and Beverage Department, the Bamboo Bar Manager is responsible for managing all aspects of The Bamboo Bar Lobby Lounge and related areas (Lobby Kiosk and Cigar Terrace). Responsibilities include selection, development and performance management of colleagues, optimising profits and sales, and ensuring guest satisfaction and Mandarin Oriental standards of quality and service.

Responsibilities

• Deliver consistently exceptional, personalized guest experiences aligned with Mandarin Oriental brand standards.
• Ensure service rituals, storytelling and ambience reflect the Bamboo Bar identity and heritage.
• Curate, maintain and evolve cocktail menus in line with brand positioning and seasonal concepts.
• Ensure POS accuracy, cash handling compliance and end-of-shift controls.
• Coordinate with culinary, sommelier and hotel operations teams for seamless service.
• Ensure strong product knowledge, service etiquette and upselling skills across the team.
• Formulate and continually upgrade a Departmental Operations Manual detailing standards, policies and procedures.
• Achieve revenue, cost and profitability targets; drive sales through menu innovation, guest engagement and upselling strategies.
• Manage risk related to guest safety, responsible service of alcohol and staff well-being.
• Introduce new ideas to elevate the bar’s reputation locally and internationally.

Qualifications

• Proven bar management experience in a premium or luxury hospitality environment.
• Strong leadership and people-management skills, with the ability to train, coach and motivate a diverse team.
• Exceptional knowledge of cocktails, spirits, wines and bar trends, with a passion for craftsmanship and storytelling.
• Operational excellence including inventory control, cost management, budgeting and supplier relations.
• Ability to perform under pressure in a high-volume, high-profile environment while maintaining attention to detail.
• Excellent communication and interpersonal skills; confident working with guests, colleagues and senior management.

Benefits

• Learning & Development programmes tailored for career growth.
• MOstay programme offering complimentary nights and attractive room rates for colleagues and loved ones.
• Health and colleague wellness programmes.
• Retirement plans based on length of service and role.
• Medical benefits and group insurance.
• Access to hotel gym.