Assistant FMC Lead - One Bangkok

About the Company

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Responsibilities

• Identify customer needs and problems, providing effective solutions and support
• Escalate complex issues to the appropriate department when necessary
• Log information regarding service requests and customer-reported issues, tracking the progress of resolutions to ensure all problems are addressed
• Record all user's requests and response in defined time
• Conduct follow-up to ensure all problems are solved
• Participate in training programs to stay updated on services, policies, and best practices
• Share knowledge with team members to enhance overall performance
• Work collaboratively with team members and other departments to improve service delivery and address customer concerns effectively

Qualifications

• Bachelor's degree in any fields (New graduates are welcome)
• At least 3 years of experience as customer service, call center will be preferable
• Good command of English
• Enjoy helping people and solving problems
• Good customer service management skills
• Good organizational and administrative skills
• Able to do a shift work (6 days a week with shift work and flexibility to adjust as needed)

Additional Information

Shift Schedule:

• Shift 1: 07:00 am - 16:00 pm Sun - Sat
• Shift 2: 14:00 pm - 23:00 pm Sun - Sat
• Shift 3: 22:30 pm - 07:30 am Sun - Sat

Location: On-site – Bangkok, THA