Customer Experience Officer

About the Company

Are you passionate about providing exceptional customer service? Catalite Co., Ltd. is seeking a talented Customer Service Representative to join our dynamic team in Bangkok. As a Customer Service (Work at Catalite) representative, you will be the face of our company, responsible for delivering high-quality support and building strong relationships with our valued customers. This is a full-time position, offering competitive compensation and the opportunity to grow your career within our organisation.

Responsibilities

• Manage incoming customer orders, phone calls, and inquiries, and provide necessary information and supporting documents upon request.
• Coordinate closely with the Supply Chain team to obtain shipment status updates and ensure timely product delivery according to customer requirements.
• Liaise with outsourced warehouses and transportation providers to arrange timely goods pickup and delivery to customers.
• Prepare and verify all required delivery documents, including Invoices, Delivery Orders, COA, TDS/MSDS, and product labels, to accompany shipments.
• Collaborate with the Sales team, Supply Chain, and outsourced warehouses in handling customer product rejections.
• Monitor and separate rejected goods in the ERP system until final disposition decisions are made (e.g., disposal, repacking, or resale as-is).
• Process credit notes and debit notes accurately and in a timely manner.
• Coordinate with the Accounting and Finance teams regarding customer cash payments and advance payments.
• Support the Sales team by monitoring safety stock levels and providing stock alerts.
• Report any physical damage to incoming goods and seek guidance from the Sales team when necessary.

Qualifications

• Bachelor’s degree in any discipline.
• Minimum of 3 years’ experience in Customer Service in Personal Care, Food & Nutrition Chemicals or related fields.
• Strong organizational and time management skills with the ability to handle multiple tasks efficiently.
• Good interpersonal and communication skills.
• Good command of English.
• Proficient in using ERP systems such as D365, SAP and Microsoft Office applications.

Benefits

• Full-time employment.
• Competitive compensation.
• Opportunity to grow your career within the organisation.
• Work location: Bangkok (onsite).

Additional Information

Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry, present in 63 countries with over 3,800 employees. The group reported a turnover of €4.1 billion (2022) and is listed on Euronext Brussels under ticker AZE. Across its network of application laboratories, Azelis provides formulation development and technical guidance to customers. Azelis is top industry-rated by Sustainalytics and promotes sustainability. Azelis Americas is an equal opportunity workplace.