Telemarketing Executive (Japanese - English Speaking)

About the Company

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Responsibilities

• Represent Anantara in a courteous, enthusiastic and diligent manner.
• Contact potential guests by telephone to sell a discounted Holiday Discovery Package and invite them to a personal preview of the onsite sales gallery.
• Ensure invited guests attend a 90 minute sales presentation on the benefits of shared ownership and confirm each guest is qualified to attend.
• Make outbound dials at a rate of at least 20 dials per hour and meet all efficiency guidelines set forth.
• Follow a scripted presentation to ensure accurate communication and maximize the number of preview presentations booked.
• Employ empathetic listening, problem solving and negotiation to overcome objections and persuade guests to attend the preview presentation.
• Support the customer’s decision to purchase and travel on the Holiday Discovery Package by sharing benefits and reinforcing the fun and rewarding aspects of the package.
• Ensure timely and accurate documentation of guest qualifications and participation according to AVC requirements and effectively manage company-assigned leads for maximum conversion.
• Perform clerical or other reasonable duties requested by the Telemarketing Manager/Supervisor.

Qualifications

• Positive and enthusiastic attitude with excellent communication skills and excellent listening skills (verbal & non-verbal).
• Ability to work independently and as an active team player; able to multi-task; strong problem solving and negotiating ability.
• Presents oneself as a professional role model.
• Minimum one year’s experience in the Shared Ownership selling profession, and/or two years’ experience in the direct selling profession.
• Tertiary or University education desirable, though not essential.

Additional Information

Reasonable accommodations are made to enable individuals with disabilities to perform the essential functions.