Officer, Learning & Development

About the Role

Imagine being part of the team behind the world’s largest jewellery brand. If you are passionate about learning coordination, employee development, learner experience, and creating impactful learning programs that help people grow, then you might be our next Officer, Learning & Development at Pandora Crafting & Supply.

What You'll Do

• Coordinate learning and development programs from planning through completion, including scheduling, invitations, participant registration, attendance tracking, venue arrangements, training materials, and on-site support.
• Act as the primary contact for learners, trainers, vendors, and internal stakeholders regarding learning operations and program logistics.
• Maintain accurate training records, course enrollments, attendance data, completion status, certificates, and learning documentation within learning systems and HR platforms.
• Support compliance requirements by coordinating training records and documentation for Department of Skill Development (DSD) submissions and other internal learning requirements.
• Prepare learning reports, dashboards, training statistics, and program evaluations to support decision-making and continuous improvement initiatives.
• Collect participant feedback, monitor learning effectiveness, and recommend process improvements to enhance learner experience and operational efficiency.
• Support the development and preparation of learning materials, training resources, presentation decks, and digital learning content.
• Assist internal trainers and learning facilitators in delivering workshops, onboarding programs, and in-house learning activities.
• Coordinate effectively with business functions, People & Planet teams, external vendors, and learning partners to ensure smooth execution of learning initiatives.
• Support Learning & Development projects, talent initiatives, employee engagement activities, and learning culture campaigns across the organization.

Who We're Looking For

• Bachelor's degree or higher in Human Resources, Organization Development, Education, Psychology, Business Administration, or a related field.
• Experienced in Learning & Development, Training Coordination, HR Operations, or related areas.
• Strong in coordination, organization, and stakeholder management.
• Detail-oriented with excellent administration and documentation skills.
• Proficient in Microsoft Office applications, especially Excel and PowerPoint.
• A proactive problem-solver with a continuous improvement mindset.
• Able to manage multiple priorities and work effectively in a dynamic, cross-functional environment.
• Strong communicator with good English proficiency.
• Passionate about developing people and creating exceptional learning experiences.