Department Manager HRBP – Data Analytics & People Insight

About the Role

Reports to: Director – HRBP Wholesale Operations

Act as a strategic HR business partner and data-driven advisor to Operations by transforming people data into actionable insights that drive workforce productivity, manpower optimization, and sustainable business performance across Makro stores.

Responsibilities

• People Analytics & Insight Generation: lead end-to-end people data analytics (headcount, productivity, turnover, hiring funnel, labor cost, O2O performance); translate data into clear insights and business actions; build predictive models to anticipate workforce gaps, attrition risk, and productivity trends; provide weekly/monthly War Room insights to CEO and Operations leaders.
• Strategic Workforce Planning: design and drive data-driven manpower planning models aligned with sales, store size, and business growth; optimize workforce allocation across functions; develop scenario planning & simulation; establish workforce planning governance and standard guidelines across all stores.
• Manpower Productivity & Cost Optimization: define and track metrics such as Sales/FTE, Labor Cost per Order / per Store, productivity per role; identify inefficiencies and recommend structural improvements (reallocation, resizing, automation); drive initiatives to improve labor productivity and cost of labor.
• Talent & Organization Development Insights: use analytics to identify capability gaps and talent risks; provide insights for next-gen leadership pipeline, learning & development priorities, and succession planning; partner with OD to design data-backed organization structures and SOPs.
• Dashboard, System & Data Governance: build and enhance HR dashboards (real-time / daily monitoring); ensure data accuracy, consistency, and governance across HR systems; leverage digital tools and automation to improve speed and quality of insights.
• Business Partnering with Operations: act as a trusted advisor to Operations leaders (SGM, AM, COO); translate business problems into data-driven HR solutions; drive execution and ensure insights lead to measurable business outcomes.

Key Success Metrics (KPIs)

• Sales/FTE improvement (productivity)
• Fill Rate & Time-to-Fill (workforce fulfilment)
• Labor Cost % reduction / optimization
• O2O productivity (e.g., pick rate, SLA improvement)
• Succession pipeline strength (ready-now successors)
• Data accuracy & dashboard adoption rate

Qualifications

• Bachelor’s or Master’s degree in HR, Business Analytics, Economics, or related fields.
• 8–12+ years in HRBP, People Analytics, or Workforce Planning.
• Strong experience in data analytics, workforce planning, and business partnering.
• Experience in retail, wholesale, logistics, or operations-driven business is highly preferred.

Skills

• Strong digital & data analytics capability (Excel, Power BI, Tableau or similar).
• Ability to translate data into business actions, strategic thinking and business acumen.
• Strong stakeholder management with senior leaders, problem-solving and structured thinking, high ownership and execution mindset.