Assistant Spa Manager

Spa Operation:

• Check opening procedure details for morning shift and closing procedure detail for evening shift by using checklist.
• To ensure all staff are ready to work 15 minutes before scheduled time.
• To check all maintenance in the spa locations, make work order if necessary and inform to Spa Manager for further follow up.
• Check reservation book and co-ordinate effective break times for rest, lunch and dinner.
• Insure the receptionist up dates foreign exchange rates, hotel occupancy no later than 8.30 am.
• To make sure the areas look clean and neat.
• In charge as a Receptionist if necessary in emergencies, such as:
• Answer any call within three rings and make sure to hold the first call if another call come in white alone.
• To answer all guest questions regarding spa offerings, appointment availability, length and cost of treatment.
• To schedule appointment in such a way that staff is available to handle all bookings or work with other spas to have staff sent in for assistance.
• To politely confirm name, treatment appointment time, and cancellation policy to all guests before ending phone conversations.
• Interact with guest, including but not limited:
• Dealing with guest complaints.
• Conducting spa tours.
• Training, assisting, and supporting FO staff in spa related matter.
• Assisting spa promotions.
• Assisting journalist and photo shoots.
• Assisting with travel agent site inspections.
• To ensure the up selling of treatments and retail in the spa.

Administration:

• To handling production and retail weekly inventory order.
• To do report preparation, including:
• Staff attendance: sick leave, holidays, vacations, paid holidays, pregnancy leave, etc.
• Guest comments.
• Petty cash report and meal coupon.
• Weekly report.