Operation Manager (New Project)

Responsibilities

• Coordinate with the Project Team to anticipate upcoming visits and tailor operational setups to meet the requirements of each opportunity.
• Attend key site walkthroughs as needed to oversee on-ground readiness and address operational requirements in real time.
• Collaborate closely with cross-functional departments to align operational plans with business objectives.
• Manage and monitor daily operational flow and public feedback to ensure service quality standards are maintained.
• Handle on-ground complaints, issues, or incidents professionally and efficiently.

Qualifications

• Minimum of 7 years’ experience in site management or operations management, preferably in community malls, events, retail spaces, or hospitality businesses.
• Strong coordination, problem-solving, and multitasking skills in a fast-paced environment.
• Service-minded with strong communication and interpersonal skills.
• Comfortable handling occasional client-facing responsibilities, including walk-in sales support.