Claim & Deduction Executive

POSITION SNAPSHOT

Location: Nestlé Head Office (Bangkok)
Business Unit/Division: Finance & Control
Full-time
2+ years of experience in Finance & Accounting. Preferably in Claim and Deduction
Strong Thai & English communication skill

A DAY IN THE LIFE...

• Responsible for the reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally.
• Responsible for gathering the required information (including internal collaboration) and document cases for the proper categorization in case of uncategorized claims.
• Reviews and ensures that all claims related documentations are filed correctly and closed case on timely manner.
• Manages claims and deduction resolution through collaboration with Sales, MSSU / CFSC, Finance, Marketing, Physical Logistics and Supply Chain.
• Manages the closure of non-valid claims and deductions with collections and manage the closure of valid claims and deductions via Credit Note creation.
• Ensures regular and effective reporting of the Key Performance Indicators (KPIs/PPIs/Health Checks), Claims, and Deduction Management activities to minimize risk and proactively identify problem areas using analytical tools.
• Develops and sends "Rejection Letters" to customers for non-approved Returns requests, collaborates with Collections for deductions related to non-approved Returns and Refusals, requests, Ultimate responsible for the closure of all exception cases in the Delivery Differences Cockpit.
• Organizes and executes ongoing training for Returns and Refusals Management including updates on Market R&R Policy, Best practices for Refusals Mitigation Actions, Knowledge sharing across team members.

ARE YOU A FIT?

• Bachelor’s degree in accounting, finance, or other related fields
• Minimum 2 years' experience in Finance & Accounting. Preferably in Claim and Deduction
• Attention to details & good problem-solving skills
• Good computer skills
• Strong Thai & English communication skill is a must
• Open minded, willing to learn, and can adapt to changes