Senior Service Engineer, Key Account

About the Role

Senior Service Engineer (Key Account) — build partnerships with hospitals, shape service solutions, and grow long-term relationships. Work closely with distributors and internal teams to deliver service excellence for strategic accounts in Thailand.

Responsibilities

• Customer & market management: Understand Thailand's healthcare service market (public and private) and identify Strategic Key Accounts.
• Customer & market management: Work closely with distributors to define and deliver competitive service solutions and SLAs for key accounts.
• Customer & market management: Build and maintain strong relationships with hospital stakeholders to support account growth and long-term cooperation.
• Service solutions & business development: Identify customer pain points and service opportunities and provide tailored solutions.
• Service solutions & business development: Drive service-related business growth — service contracts, spare parts, upgrades — together with partners.
• Service solutions & business development: Establish service KOLs and enhance company influence through professional service delivery.
• Project & solution support: Support key projects by coordinating internal teams (sales, service, HQ) and external stakeholders.
• Project & solution support: Provide technical and solution support during pre-sales and project execution.
• Project & solution support: Contribute to system-level solution discussions where needed (e.g. device connectivity, workflow optimization).
• Capability building: Provide training and enablement to distributors and customers to strengthen service capability.
• Capability building: Continuously improve service processes based on customer feedback and field experience.

Qualifications

• Bachelor's degree or above in Biomedical Engineering, Medical, or a related field.
• 3–5 years in medical device service, service sales, or key account management.
• Experience with PMLS or MIS is highly preferred.
• Strong understanding of hospital workflows and the local healthcare system; experience in service contracts or service business development is preferred.
• Exposure to medical IT systems (HIS/EMR/LIS) or device connectivity is a plus; basic understanding of digital service or integration projects is welcome.
• Fluent English required; Thai is a plus.
• Strong communication, coordination, and stakeholder management skills; proactive and results-oriented.
• Willing to travel within Thailand.

Additional Information

• Nice to have: Background in PMLS / MIS / IVD products; experience in Service KA, service sales, or solution selling; familiarity with channel collaboration models and hospital-level integrated solutions.