Customer service Specialist

About the Company

We are a key global provider of sustainable packaging solutions. We're on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.

About the Role

We are looking for a proactive and service-minded Customer Service Specialist to manage customer orders, coordinate with internal teams, and ensure smooth order fulfillment. This role plays a key part in delivering a seamless customer experience by handling inquiries, resolving issues, and supporting sales operations.

Responsibilities

• Receive, process, and monitor customer orders accurately and efficiently
• Work closely with logistics and warehouse teams to ensure timely delivery of orders
• Check product availability and coordinate with relevant teams to support order confirmation
• Handle customer inquiries and complaints professionally, ensuring timely resolution
• Assist the sales team and manage key account requirements to maintain strong customer relationships
• Ensure on-time delivery and maintain high levels of customer satisfaction through proactive communication and follow-up

Qualifications

• 0–2 years of experience in customer service within the food or FMCG industry
• Proficiency in Microsoft Office (Excel: Pivot Tables, VLOOKUP, XLOOKUP; Outlook)
• Experience with order processing systems; knowledge of Axapta is an advantage
• Basic to intermediate English communication skills (for coordination and reporting)
• Ability to manage multiple customers and handle urgent orders effectively
• Strong attention to detail with a service-oriented mindset

Benefits

• Competitive salary and benefits package
• Opportunities for professional growth and career development
• The chance to be part of a global company committed to sustainability and making a positive impact
• A dynamic, international environment focused on innovative packaging solutions and responsible sourcing