Banquet Manager - Khao Lak Marriott Beach Resort & Spa

About the Role

Directs and motivates the banquet team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

Location: 1/111 Moo 2, Takua Pa District, Phang Nga, Phang Nga, Thailand 82190
Schedule: Full Time
Position Type: Management
Job Category: Event Management

Responsibilities

• Project supply needs for the department (china, glass, silver, buffet presentations, props).
• Apply knowledge of laws related to events and manage banquet activities to maximize customer satisfaction.
• Adhere to and reinforce standards, policies, and procedures; maintain established sanitation levels.
• Manage departmental inventories and equipment; use banquet beverage records to control liquor costs and manage banquet beverage perpetual inventory.
• Schedule banquet service staff to meet forecast and service standards while maximizing profits; lead shifts and actively participate in servicing events; act as liaison to kitchen staff.
• Set goals, delegate tasks, conduct monthly department meetings, and develop lasting relationships with groups to retain business and drive growth.
• Interact with guests to obtain feedback; respond to and handle guest problems and complaints; empower employees to provide excellent customer service; review comment cards and guest satisfaction results with employees.
• Communicate and execute departmental and property emergency procedures; ensure staff are trained in safety procedures; observe service behaviors, provide feedback, participate in corrective action plans and relevant meetings; review quarterly Meeting Planner Survey results and implement corrective actions.

Qualifications

• High school diploma or GED.
• Minimum 2 years' experience in event management, food and beverage, or related professional area.

Additional Information

Marriott International is an equal opportunity employer. JW Marriott is part of Marriott International's luxury portfolio and emphasizes training, development, and associate well‑being.