Preview Center Administrator (Thai-Mandarin/English Speaking)

About the Company

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations for your family today and generations to come.

About the Role

Position Overview: The Receptionist is responsible for all aspects of reception desk duties for a Preview Centre and for performing functions necessary for the daily Preview Centre operation.

Responsibilities

• Answer multi-line telephone system, take messages and refer calls to appropriate person(s)
• Greet and check in guests attending presentations; enter identifying information into computer/daily tour manifest; fill out gift receipts and assign guests to Vacation Consultants
• Prepare refreshment plates and ensure visitors are relaxed and comfortable
• Assemble Owner Binders and Owner Referral packets
• Date, number and insert gift receipts into worksheets for daily use
• Print presentation team performance and pending reports; set up Vacation Consultant rotation board if requested
• Restock administration office shelves with documents; inventory office and presentation supplies and place orders for necessary items
• Print daily manifest listing guests and presentation times
• Enter guest information into computer; input post-presentation information and contracts; run end-of-day closing summary reports and fax to regional office
• Document Tour Concern Reports when guests do not meet requirements and give to Director; complete Tour Incident Reports when guests do not complete tours and provide Director with a copy
• Assist in completing contract documents when guests decide to purchase and compile/send reports to corporate as required
• Maintain knowledge of office procedures and support daily administrative needs

Qualifications

• Maintain high level of guest servicing at registration, gifting and throughout presentations; attainment of high internal and external customer satisfaction
• Good standards of grooming, personal hygiene, dress code and punctuality
• Active, positive team member
• Ability to use a personal computer and standard office software and to operate a multi-line telephone system
• Provide exceptional customer service; be detailed, accurate and able to multi-task in a fast-paced environment
• Work accurately with numbers; possess good organisational skills; read, write and comprehend instructions, correspondence and memos
• Ability to effectively present information one-on-one to guests and/or other employees and assist guests in a helpful, positive, professional and friendly manner
• Must be available to work during operational hours of the Preview Centre and until all required paperwork for the day's operation is completed if required
• Education/Experience: Minimum six months to one year related education and training/experience plus business and/or administrative education