Spa Receptionist

About the Role

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Process guest payments and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.

Responsibilities

• Schedule and confirm spa/salon appointments using reservation software; update cancellations and notify providers of changes.
• Check in guests, verify names, provide general spa orientation, and assist guests with disabilities.
• Promote and sell services; process payments, handle assigned bank, obtain change, and keep bank secure.
• Accept and log cash tips; balance, scan, and drop receipts with Accounting.
• Report accidents, injuries, and unsafe conditions to manager; notify Engineering of maintenance and repair needs.
• Follow company policies and procedures; maintain professional appearance and confidentiality.
• Stand, sit, or walk for extended periods; move/lift objects weighing up to 10 pounds; perform other duties as requested by Supervisors.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1 year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None required.

Additional Information

• Location: 41/12 Moo 3 Khuk Khak, Phang Nga, Thailand 82220.
• Schedule: Full Time. Position Type: Non-Management. Work arrangement: Onsite. Employment type: contract/daily.
• At Marriott International, we are dedicated to being an equal opportunity employer; associates are expected to comply with quality assurance expectations and standards.