Spa Receptionist

About the Company

At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality. With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.

What You'll Do

• To answer all incoming phone calls in a professional and friendly manner.
• To answer all guest questions regarding spa offerings, appointment availability, length and cost of treatments.
• To effectively suggest alternatives to guests if their first requests can not be met.
• To schedule appointments in such a way that staff is available to handle all bookings, or work with other Spas to have staff sent in for assistance.
• To politely confirm time of appointment and cancellation policy to all guest before ending phone conversations.
• To interact with guests, including but not limited to:
  • Dealing with guest complaints.
  • Conducting spa tours.
  • Assisting with spa promotions.
  • Assisting with journalist visits and photo shoots.
  • Conducting travel agents site inspections.
  • Offering complementary 5 minutes massages after conducting spa tour.
  • Presenting complimentary gifts to guest after conducting spa tour.
• To assists in the ongoing practice of dialogues in English, regarding spa treatments and dialogues during treatments.
• To be well informed and educated in all aspects of Spa facilities, policies and procedures.
• To Supervise completion of tasks regarding all daily check list and delegated tasks as necessary to staff to ensure completion in a timely manner.
• To insure complete preparation of weekly requests of par stocks and supplies.
• To assist in the preparation of reports, including:
  • Staff attendant: sick leave holidays, unpaid time off, ceremonies, etc.
  • Guest complaints, incident reports regarding staff or guest.
  • Monthly summary of treatments and guest information.
  • Daily sales of services and retail.