Team Manager-Franchise Business Consultant

Overview

Minor Food is one of Asia's most dynamic food service companies and a leading global restaurant operator, with more than 2,700 outlets across 25 countries. Our portfolio spans a wide range of well-loved brands - from The Pizza Company, Swensen's and Sizzler to Dairy Queen, Burger King, The Coffee Club, Bonchon, The Steak & More, Benihana and more.
Driven by a commitment to delivering exceptional customer experiences and achieving the highest standards of satisfaction. We grow by innovating, expanding into new markets and investing in the people who make it all happen. Whether you're building your first career in food service or bringing years of expertise to the table, Minor Food offers the scale of a global operator with the energy and opportunity of a company that's still very much on the move.

Job Responsibilities:

• (40%) Ensure Franchisees obtain Business Excellence
  Accountable for franchisee Sales and EBITDA and driving/leading change for success.
• Assist Franchisees in analyzing their business opportunities and areas for improvement through short and long term business planning and regular financial business reviews.
• Accountable for operational excellence and driving sales in the marketplace.
• Communicate and implement changes to standards, policies and contracts with Franchisees and follow up on all issues within the franchisee contract.
• (30%) Conduct Operational Visits in all Franchise stores.
  Understand, interpret, uphold, and enforce standards, policies, and procedures.
• Evaluate all systems in stores in market to ensure proper compliance against Operation Standards and procedures and programs
• Evaluate all franchise stores at a minimum of 3 times per year.
• Conduct Basic Operation Classes as necessary with underperforming franchisees/stores within specified time frame.
• Partner with Area Coach to ensure team effort as it pertains to driving operational results as per Operation standards.
• (15%) Provide franchisees with appropriate coaching, training, education and development tools
  Ensure franchisees have completed and implemented all current store level training programs.
• Responsible for the communication / training and follow up of all new product and process roll-outs in their region.
• Assess training needs of assigned markets and identify problem(s) where training needs are evident.
• Provide hands-on training during store visits.
• Provide positive, constructive, and actionable feedback.
• Identify operational gaps and make recommendations on areas for improvement.
• Act as Operations expert and resource for information to the marketplace.
• Assess and share best practices.
• (5%) Enforcement of the franchise contract
  Responsible for understanding, interpreting, upholding and enforcing standards, policies and contracts
• Firm execution of franchisee commitments to store investment initiatives (equipment, relocations…)
• (5%) Facilitate effective Quarterly Business Meetings
  Understand and drive franchise understanding of marketing plans and initiatives.
• Partner with Marketing Leaders and franchisees with sales planning, LSM execution and activities.
• (5%) Serve as liaison between all supporting functions
  Clearly communicate company direction and reasoning to Franchisees.
• Coordinate all necessary resources in crisis situations, i.e. robbery, death, natural disaster, etc.
• Ensure franchisees support and develop company culture & core values.
• Performs other duties as assigned by supervisors.

Job Qualifications:

• At least Bachelor's degree in Management or MBA.
• At least 5 years experience in directing and leading sales/key accounts/trade marketing/ promotion team of top ten international brands or companies.
• Never give up, full of passion & commitment for excellence performance.
• Strong leadership and self-driven for results.
• High skill in developing people capabilities up to excellence level.
• Good connection and networking with the industrial bodies.
• Proficiency in English communication and presentation skills.
• Having good knowledge of retail operations and management is preferable .
• Significant overnight travel required.
• Experience in working independently with a result orientation.