AsstMgr-Housekeeping

About the Company

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts delivers bespoke, anticipatory service across luxury hotels and resorts worldwide. In joining St. Regis (part of Marriott International), you join a global portfolio of brands and a diverse workforce committed to equal opportunity.

About the Role

Entry level management position supporting day-to-day activities in Housekeeping, Recreation/Health Club and Laundry (if applicable). Directs and works with employees to clean and maintain guestrooms and public space, completes inspections, holds people accountable for corrective action, and helps ensure guest and employee satisfaction while maintaining the operating budget.

Location: The St. Regis Bangkok, Rajadamri Road, Bangkok, Thailand. Schedule: Full Time. Position Type: Management. Onsite role.

Responsibilities

• Oversee daily housekeeping shift operations and supervise staff in the absence of the Director of Services or Housekeeping Manager.
• Ensure compliance with housekeeping policies, standards and procedures, including loss prevention and lost & found procedures.
• Obtain and assign rooms to be cleaned immediately and prepare assignments for prospective check-outs; communicate guest room status to Front Desk and coordinate guest room maintenance with Engineering.
• Manage linen inventory, guest supplies and stock levels; assist in ordering supplies and ensure employees have proper supplies, equipment and uniforms.
• Assist in supervising an effective inspection program for guestrooms and public spaces and ensure corrective actions are completed.
• Handle guest problems and complaints, review comment cards and guest satisfaction results with employees, and empower staff to provide excellent customer service within guidelines.
• Support training initiatives, participate in interviewing and hiring, communicate performance expectations, coach and counsel employees, and handle progressive disciplinary procedures as required.
• Manage payroll administration, utilize the Labor Management System for scheduling and time & attendance tracking, supervise staffing levels to meet service and financial objectives, and participate in performance appraisals.

Qualifications

• High school diploma or GED and at least 2 years' experience in housekeeping or a related area; OR a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major (no work experience required).
• Experience or knowledge of OSHA regulations and loss prevention policies preferred.

Additional Information

• Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability and veteran status.