Customer Integration Manager (System Support Function)

Welcome to DHL eCommerce!

We are excited to announce an exceptional opportunity within our organization for individuals seeking to join the dynamic world of DHL eCommerce. As part of our continuous growth and commitment to excellence, we are looking for talented professionals to contribute to our expanding global network.

At DHL eCommerce we provide a variety of international and domestic standard parcel delivery services in more than 35 countries around the globe. In selected markets we furthermore offer fulfillment services to customers. In line with the Group Strategy our aim is to be a leading provider of e-commerce related logistics. For this we are designing solutions across the entire DHL Group service portfolio for selected customers. As an integral part of the DHL Group, we leverage our extensive global network and cutting-edge technology to offer end-to-end e-commerce logistics solutions to our customers.

Joining our team means becoming part of a diverse and inclusive workplace culture that fosters collaboration, creativity, and personal growth. We value the unique perspectives and skills that each individual brings, and we believe that together we can achieve great things. As a global leader in logistics, DHL eCommerce offers unparalleled opportunities for career development and advancement, allowing you to unleash your full potential.

Responsibilities

• Manage system integrations and on-going 1st level support.
• Coordinate system connectivity activities, including API integrations, data exchanges, and other technical implementation requirements.
• Serve as the primary point of contact between customers and internal teams for system integrations and on-going support.
• Gather and document business and technical requirements to ensure successful project execution.
• Monitor project timelines, risks, and deliverables to ensure projects are completed on schedule and meet quality standards.
• Facilitate user acceptance testing (UAT), implementation activities, and issue resolution.
• Drive continuous improvement of onboarding and integration processes to increase efficiency and customer satisfaction.
• Prepare project status reports and track key performance indicators (KPIs) related to implementation success.

Qualification

• Bachelor of MIS, Information Technology, or a related field.
• 5-8 years of experience in 1st level IT support, system integration, project management, or related roles within logistics, e-commerce, technology, or supply chain industries.
• Strong understanding of API integration, system connectivity, data exchange processes, and technical implementation concepts.
• Direct experience managing multiple projects and stakeholders simultaneously.
• Strong analytical, problem-solving, and organizational skills.
• Basic understanding of SQL and Java.
• Good command of English and Thai, both written and spoken.

Key competencies

• Communication
• Work Priority skills
• English
• Project management
• SQL, Java