Customer Relations Executive

About the Role

Customer Relations Executive (Russian Language Specialist) for Banyan Group's Lifestyle Services, providing after-sales support and guest-owner liaison for Laguna-related inquiries.

Responsibilities

• Provide, coordinate and assist owners, clients and guests of Lifestyle Services with inquiries regarding Laguna as part of after-sales service.
• Act as coordinator with relevant parties when inquiries are finance-related, legal-related, estate management-related, property services-related or after-sales promotions-related.
• Deliver service in person at the Lifestyle HUB, via emails, phone calls and social media networks.
• Manage timely requests and follow-ups to ensure good quality of services and hospitality within the Lifestyle Services Hub department.
• Handle stressful situations professionally and work both independently and as part of a larger team.

Qualifications

• Hands-on experience in a similar position with a strong service mindset.
• Good communication skills and ability to actively listen to client requests and needs.
• Organised and capable of managing timely requests and follow-ups.

Additional Information

• Work may include weekend days and possibly night work during emergency periods.