Assistant Night Manager

About the Role

Location: 111 Moo 3, Nongthalay, Muang, Krabi, Thailand. Schedule: Full Time, onsite. Position Type: Non-Management.

Process all guest check-ins, verify guest identity and form of payment, assign room, and activate/issue room key. Set up accurate accounts for each guest according to their requirements and enter Marriott Rewards information.

Responsibilities

• Process guest check-ins and check-outs; verify identity, payment, assign rooms, and issue room keys.
• Set up accurate guest accounts, enter rewards information, ensure rates match market codes and document exceptions.
• Secure payment prior to issuing room key; verify and adjust billing; process all payment types, vouchers, paid-outs, and charges.
• Compile and review daily reports, logs and contingency lists; complete cashier and closing reports; balance and drop receipts; count and secure bank at beginning and end of shift; obtain manual authorizations and follow Accounting procedures.
• Supply guests with directions and property information; accommodate guest requests, contact appropriate staff, and follow up to ensure requests have been met.
• Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy.
• Develop and maintain positive working relationships; support team to reach common goals and respond appropriately to employee concerns.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications; maintain professional appearance and confidentiality; protect company assets.
• Welcome and acknowledge guests; anticipate and address service needs; assist individuals with disabilities; speak and write using clear and professional language; answer telephones with appropriate etiquette.
• Enter and locate information using computers/POS systems; stand, sit, or walk for extended periods; move, lift, carry, push, pull and place objects weighing up to 10 pounds; perform other reasonable job duties as requested by Supervisors.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None required.

Additional Information

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with