Senior Officer, S&OP

About the Role

Imagine being part of the Supply Chain team for the world’s largest jewellery brand. If you are passionate about turning complex demand signals into actionable supply plans and driving planning excellence across manufacturing networks, then you might be our next Senior Officer, S&OP at Pandora Crafting & Supply.

Demand & Supply Planning

• Validate demand signals by analyzing shipment trends, open sales orders, and forecasts to ensure alignment with factory planning calendars
• Monitor forecast variations across metal and product categories to support proactive planning and mitigate volatility
• Build and maintain a rolling 12-month supply plan with updated capacity assumptions across internal and external manufacturing partners

S&OP Process Management

• Support the monthly S&OP cycle by providing scenario-based capacity inputs and identifying potential constraints
• Drive consensus across stakeholders on mid- to long-term supply plans covering a 3–18 month horizon
• Lead demand and supply simulations to assess impacts from changing business requirements and provide recommendations to management

Business Impact & Strategic Planning

• Contribute to Business Impact Analysis (BIA) by evaluating supply disruption risks and recommending recovery actions
• Provide planning insights on volume allocation, plant ramp-up timelines, and network capacity assumptions to support Long-Range Planning (LRP)
• Assess site allocation and dual sourcing strategies for new product introductions, replenishment SKUs, and OEM/ODM orders

Performance Monitoring & Continuous Improvement

• Generate monthly and quarterly planning performance reports and track key planning KPIs
• Identify planning gaps and recommend improvement opportunities
• Contribute to process enhancement, digitalization initiatives, and best practice adoption to improve planning accuracy and agility

Qualifications

• Bachelor’s degree or higher in Engineering, Science, Industrial Management, or related fields
• Minimum 2 years of experience in Planning or Supply Chain functions
• Experienced in manufacturing environments; jewellery industry experience is a plus
• Strong analytical thinking and problem-solving capabilities
• Detail-oriented with strong planning and execution skills
• Able to make sound decisions and balance operational trade-offs
• Self-motivated and proactive in driving improvements
• Strong collaboration skills with cross-functional stakeholders
• Good English communication skills with confidence in professional interactions

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

About Pandora Production Thailand

Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok, and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2024, there are 113 million pieces sold globally, all of which were hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods.