Customer Success Executive

DUTIES AND RESPONSIBILITIES:

• Run customer relationship management process as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity for continuous program.
• Become an expert in Platform and educate customers on the use and benefits of our products.
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.
• Conducting in-depth needs assessments to better understand each client's requirements.
• Be a customer advocate while capturing customer feedback and reporting requests to related teams.
• Work closely with Sales, Project Manager, and other related teams to ensure an exceptional customer experience and take care of any customer issues.
• Collaborate with product team and related stakeholders to ensure the feedback of the customer is always considered in product/feature development
• Monitor and Analyze Customer Behavior to improve Customer Success Strategy.
• Collaborate, problem-solve, and/or strategize upcoming client meetings with team members.
• Maintain Customer database and keep it up to date for more effective marketing campaigns and better customer relationships.

KNOWLEDGE, SKILLS AND ABILITIES:

• Great Service-minded attitude and positive thinking
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Analytical, process-oriented, and growth mindset
• Ability to respond and work under tight timelines with flexible working hours (urgent support may be required after hours)
• Strong verbal and written communication, strategic planning, and project management skills
• Ability to deliver regular updates clearly
• Understanding of Internet and web applications with a desire to learn new technologies
• Good English and Thai written and verbal communication skills
• Proficient in MS office

EDUCATION AND EXPERIENCE:

• Bachelor degree in any related field
• Experience in Customer Relationships, Sales Support, Business Development at least 3 years (direct experience supporting public company will be an advantage)