OTC Officer

About Us:

HXB Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HXB Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality.

Job Summary:

The Accounts Receivable (AR) Officer is responsible for managing and overseeing a portfolio of assigned client accounts. This role serves as the primary Front Office (FO) contact for trade customers, ensuring accurate financial operations, effective issue resolution, and strong client relationships across multiple services.

Responsibilities:

• Support effective, efficient finance transactions and processes in line with internal/external standards.
• Support posting, clearing and reconciliations services to meet SLAs and KPIs.
• Review orders to ensure revenue can be recognized in line with requirements – flagging exceptions.
• Create sales invoices and load these to relevant portals.
• Support the collection of cash from customers – monitor open orders and action as appropriate.
• Monitor risk associated with cash collection and DSO.
• Provide best-in-market Customer experience – drive proactive, value-adding interactions, handling customer enquiries and effectively resolving issues.
• Support sales team as required.

Requirements:

• An understanding of finance activities such relating to invoicing, collections, account receivables or order management.
• Ability to proactively deliver results, meet deadlines/SLAs, prioritize and manage time effectively.
• Good analytical skills and detail oriented.
• Possess a strong Customer service ethic and orientation
• Strong communication skills written and verbal in Local language.
• English language skills.
• Good MS Office skills especially in Microsoft Excel
• Experience using Salesforce and SAP will be a plus

What you will get:

• Attractive benefits packages; annual leave (13-21 days), birthday day off, provident fund, HXB Group discounts, etc.
• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

At HXB Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.