Head of Business Operation

About the Role

The Head of Business Operation is lead business and operations by translating the CCO’s strategic direction into measurable business results. Own cross-functional performance, profitability, organizational effectiveness, and leadership development while operating with a high degree of independence.

What you will do

• Strategy & Execution
  Translate strategic direction into clear priorities, execution plans, KPIs, ownership, and measurable outcomes.
  Proactively identify opportunities, risks, and operational gaps; challenge assumptions and recommend solutions.
  Drive cross-functional execution, monitor performance, and lead corrective actions.
  Make decisions independently within the agreed strategy and escalate material business or organizational matters to the CCO
• Business & P&L Ownership
  Own profitability, productivity, delivery quality, utilization, and operational efficiency.
  Manage P&L, resource allocation, costs, margins, and productivity.
  Use data to drive decisions and balance revenue growth, client delivery, resource capacity, and profitability.
• Cross-Functional Operations
  Lead and align operations across core functional units.
  Establish clear ownership, decision rights, SLAs, hand-offs, quality standards, and scalable workflows.
  Resolve complex cross-functional issues and drive sustainable process improvements
• Leadership & Organization Building
  Develop Team Leads into independent leaders who can own their functions, make decisions, and solve complex problems.
  Build leadership capability, succession readiness, and clear accountability.
  Identify capability gaps and drive appropriate organizational, hiring, or development solutions.
  Foster a high-performance culture of ownership, accountability, and continuous improvement.

Who You Are

• 8+ years of experience in digital marketing, media agencies, or specialized Influencer Marketing agencies, with at least 3–5 years in a senior leadership role (e.g., Business Director, Group Account Director, or Head of Operations)
• Diagnose complex business and operational challenges, identify root causes, evaluate risks and trade-offs, and develop scalable, long-term solutions.
• Demonstrate strong understanding of P&L, margin drivers, productivity, resource economics, and commercial impact.
• Build strong Team Leads who can independently own their functions and solve problems without unnecessary escalation.
• Consistently turn strategy into measurable business results.
• Align stakeholders and lead sustainable organizational change.
• High adaptability (Agility), resilience, and comfort navigating fast-moving, high-growth environments.

Why You'll Love It

• Advanced AI tools for all positions
• Creative office at Emporium Tower