Technical Support Engineer

About the Company

Sonepar Thailand is the largest national B-to-B distributor of electrical, industrial automation and oil and gas products, services and related solutions. We are a proud member of the Sonepar Group, the world’s leader in its market. We started our adventure in Thailand in 1994 under the brand DEP Engineering, providing a broad range of electrical products including switchgear, distribution cabinets, cables, wires and lighting. In 2012, DEP Engineering joined Sonepar to continue its development and benefit from the knowledge and the expertise of the world’s leader. Through this partnership we became one of Thailand’s top electrical products supply firms. In 2014, ETS-Oakwell, an oil and gas specialist in electrical product and solution, founded in 2001, also joined Sonepar and brought its expertise in this highly specialized industry vertical. In 2020, together with Cable Solutions (Thailand), a specialized distributor of cables for residential, commercial and industrial projects, these three companies decided to combine forces and operate as one, under the brand Sonepar Thailand.

To explore and learn more about Sonepar Thailand, please visit www.soneparthailand.com

Responsibilities

• Provide expert technical support to customers for electrical systems, Busway, RMU, Transformer, Load Center, Breaker for building project.
• Collaborate closely with customers, field service technicians, and internal engineering teams to resolve technical issues in a timely and effective manner, ensuring minimal disruption to operations, REQUIRE especially knowledge of drawing design & edit like a AUTOCAD (Schneider software).
• Provide training and technical guidance to customers.
• Contribute to the development and improvement of support processes, tools, and resources to enhance the overall customer experience.

Requirements

• Bachelor’s degree in electrical engineering, or related field.
• Equivalent work experience. 1+ years proven experience in a technical support role.
• Strong problem-solving skills and the ability to analyze complex systems and identify root causes of issues.
• Customer-focused mindset with a commitment to delivering superior service and support.
• Ability to work independently and collaboratively in a fast-paced environment, with a strong sense of accountability and ownership.