Corporate Operations Lead

What you’ll do

• Driver acquisition and onboarding: Constantly maintain an over-supplying effort by keeping a healthy and efficient process for driver acquisition and onboarding.
• Community & Retention Management: Drive and lead communications, training, online community, engagement activities and multiple business initiatives to build trust & loyalty with our driver partners across the Thailand.
• Provide leadership and strategic oversight for the Offline Presence function, through the Assistant Manager who manages the team’s day-to-day operations.
• Guide the team in executing driver engagement initiatives that support Lalamove’s mission of “Painting the Roads Orange”, including vehicle sticker adoption across the driver network.
• Oversee the planning and effectiveness of offline driver outreach initiatives to strengthen driver engagement and brand visibility.
• Ensure operational processes related to sticker inventory management, installation activities, and driver engagement programs are well managed by the team.
• Monitor team performance, KPIs, and operational outcomes, and provide direction to the Assistant Manager to continuously improve operational efficiency and impact.
• Support the Driver Operations Manager in identifying process improvements and operational enhancements for the offline presence and driver benefits programs

What We Seek

• Leadership skills to deal with a large and diverse Lalamove community.
• Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality.
• Strong integrity to make the best decisions for the company in every situation and stand firm without compromising.
• Data-driven to identify leverages and make the best decisions for the business in every situation.
• Strong communication to articulate ideas clearly and succinctly and use a structured approach with proven ability to create a framework which facilitates effective communication.

What you’ll need

• Degree holder with at least 5 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment
• Team management experience with at least 3 direct reports, plus if have experience leading multiple functions / verticals
• Experience in managing complex, cross-functional projects, plus if have experience working closely with regional or headquarter teams
• Knowledge and understanding of mobile and web technologies
• Positive & open-minded, result-oriented with strong business acumen
• Good command of both written and spoken English