Assistant Manager - Guest Experience

Hotel Introduction

THE BARAI HUA HIN is a beachfront luxury resort featuring 98 rooms and suites that is part of The Unbound Collection by Hyatt, located along the serene Khao Takiab coastline. Designed as a haven of peace and rejuvenation, the resort combines THE BARAI's iconic architectural grace with personalized sensory experiences that reflect the essence of Thai hospitality.

About the Role

You will be responsible to assist with the efficient running of the Front Office Department in line with Hyatt International's Corporate Strategies and Brand Standards, whilst meeting colleague, guest and owner expectations. The Assistant Manager - Guest Experience is responsible to assist the Front Office Manager in managing the guest experience, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the operational team and administration.

Qualifications

• Thai Nationality with Bachelor's degree or diploma in Hospitality Management, Tourism, or a related field
• Minimum 2 years of hotel front office or concierge experience, preferably in a luxury or international hotel
• Prior supervisory or leadership experience in guest services
• Strong organizational skills and attention to detail
• Good problem solving, administrative and interpersonal skills
• Excellent communication skills in both spoken and written English
• Proficiency in Microsoft Office and general computer literacy
• Familiarity with hotel PMS systems (e.g., Opera, Opera Cloud, or similar)