Vacation Consultant (Thai-English Speaking)

About the Company

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Responsibilities

• Conduct Club Presentations for guests, delivering presentations consistently and accurately.
• Be an active and punctual participant in all presentations and trainings, and keep presentation materials current.
• Develop and improve presentation skills through self-assessment, practice, and feedback.
• Prepare for daily appointments as necessary and follow AVC best practices when presenting to guests.
• Build rapport and establish trust with guests throughout the presentation process.
• Discover guests’ needs through strategic questions to customise the Club Presentation and explain features, advantages, and benefits of Club Points Ownership.
• Recommend appropriate Club Points Ownership Tier to suit guests’ current and future vacation needs.
• Maintain a working understanding of financing options and Ownership details to answer questions about servicing, construction, financing, maintenance, repairs, and appraisals.
• Treat all guests with respect and courtesy regardless of purchase decision, and represent the company ethically and professionally.
• Support the company’s marketing strategies and adhere to ‘New Owner’ quality assurance and follow-up procedures.
• Set and review performance goals weekly, monthly, and YTD; respect and interact with colleagues to maintain a ‘one team’ ethos.
• Assist in development and mentoring of other Vacation Consultants as requested, maintain awareness of current events and AVC destinations to foster relationships, and perform other duties as assigned (may include business travel).

Key Performance Indicators

• Achieve all required targets established as part of defined goals.
• Attain high internal and external guest satisfaction.
• Conduct professional presentations and maintain high standards of grooming, personal hygiene, dress code, and punctuality.
• Perform as an active and engaged team member.

Qualifications

• Positive and enthusiastic attitude with excellent verbal and non-verbal communication and listening skills.
• Ability to work independently and as an active team player, with the ability to multi-task.
• Problem-solving and negotiating abilities.
• Must be willing to work weekends or holidays if required.
• Minimum one year’s experience in vacation ownership or timeshare sectors and/or two years’ experience in direct sales.
• Tertiary or university education desirable but not essential.