Customer Success Partner

WHAT WE OFFER

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Key Responsibilities

Trusted Partnership

• Partner closely with Sales Representatives to support strategic customer accounts.
• Align internally with cross-functional teams to deliver customer objectives and marketing strategies.
• Build and maintain long-term, trust-based relationships with key customers.
• Balance customer service activities with commercial support to maximize customer satisfaction and business growth.

Customer Success & Issue Resolution

• Understand customer business needs and recommend appropriate Maersk logistics solutions.
• Support customer retention and achieve customer success KPIs.
• Drive smooth implementation and execution of logistics solutions.
• Proactively identify and resolve customer issues by collaborating with internal stakeholders.
• Ensure timely resolution of customer inquiries and operational challenges.

Commercial Process Management

• Coordinate customer allocation requests and ensure commitments are fulfilled.
• Support Ocean Tender activities in collaboration with Trade & Capacity Management (TCM).
• Follow up on tenders as directed by Sales Representatives.
• Coordinate Logistics RFI/RFP and contract processes for complex commercial opportunities.
• Monitor contract renewals and ensure compliance with pricing policies and commercial guidelines.

Qualifications

• Bachelor's degree in Business Administration, Logistics, Supply Chain, International Business, or a related field.
• Minimum 2 years of experience in logistics, freight forwarding, shipping, or supply chain.
• Good understanding of transportation and logistics products and services.
• Intermediate English communication skills (spoken and written).
• Proficient in Microsoft Excel and PowerPoint.
• Excellent stakeholder management and influencing skills.
• Strong analytical, problem-solving, and organizational abilities.
• Process-oriented with strong attention to detail.
• Self-motivated, adaptable, and able to manage multiple priorities in a fast-paced environment.
• Team player with the ability to collaborate across multiple functions.