House Manager

About the Role

To lead and oversee all aspects of Executive Service Management, ensuring seamless, premium, and highly personalized support services for senior executives. This role is responsible for managing executive lifestyle services, VIP coordination, facility readiness, protocol standards, and service excellence aligned with corporate image and confidentiality requirements.

Responsibilities

• Executive Service & Lifestyle Management: Oversee end-to-end operations including accommodation, transportation, security coordination, and personal service arrangements; ensure high-standard hospitality and personalized support for C-Level executives and VIP guests; manage executive residence or private facility operations (if applicable); develop service protocols and SOPs to ensure discretion, privacy, and confidentiality.
• VIP & Protocol Management: Coordinate VIP visits, board meetings, and high-level business events; ensure proper protocol compliance (corporate, diplomatic, international standards); liaise with internal departments and external partners for seamless executive experiences.
• Facility & House Operations Oversight: Supervise housekeepers, drivers, butlers, concierge, and support staff; manage service schedules, manpower planning, and performance monitoring; ensure cleanliness, maintenance, and readiness of executive facilities.
• Budget & Cost Control: Manage departmental budget and cost efficiency; monitor service-related expenses (vendors, maintenance, outsourcing); identify opportunities for cost optimization without compromising service quality.
• Vendor & Stakeholder Management: Select and manage external service providers (luxury transport, catering, security, housekeeping agencies); maintain strong relationships with premium vendors and hospitality partners; negotiate contracts and service agreements.
• Risk & Confidentiality Management: Ensure strict confidentiality regarding executive matters; identify operational risks and implement mitigation plans; maintain compliance with company policies and internal controls.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• 8–12 years of experience in executive service, hospitality management, luxury residence, or VIP operations.
• Experience supporting C-Level executives or high-profile individuals.
• Strong understanding of protocol and high-end service standards.
• Proven leadership experience managing multi-functional service teams.