Executive Housekeeper - Khao Lak Marriott Beach Resort & Spa

About the Role

Location: Khao Lak Marriott Beach Resort & Spa, Takua Pa District, Phang Nga, Thailand. Schedule: Full Time. Position Type: Management. Job Category: Housekeeping & Laundry. Onsite role.

Job Summary: Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure guestrooms, public space and employee areas are clean and well maintained, completes inspections and holds people accountable for corrective action, and assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Responsibilities

• Ensure guest room status is communicated to the Front Desk in a timely and efficient manner.
• Work effectively with Engineering on guestroom maintenance needs.
• Supervise the property general cleaning schedule and daily Housekeeping shift operations; ensure compliance with housekeeping policies, standards and procedures.
• Obtain lists of rooms to be cleaned immediately and prospective check-outs to prepare work assignments.
• Support and supervise an effective inspection program for all guestrooms and public space; communicate areas needing attention and follow up to ensure corrective action.
• Inventory stock and assist in ordering guestroom supplies, cleaning supplies and uniforms; ensure employees have proper supplies, equipment and uniforms.
• Participate in management of the department’s controllable expenses to achieve or exceed budgeted goals; comprehend budgets, operating statements and payroll progress reports as needed.
• Respond to and handle guest problems and complaints; empower employees to provide excellent customer service and focus on continuous improvement.
• Participate in HR activities including investigation of employee accidents, supervising staffing levels, administering policies and disciplinary procedures, training new room attendants, participating in performance appraisals, interviewing/hiring, orientation and progressive discipline.

Qualifications

• High school diploma or GED and 2 years' experience in housekeeping or a related professional area; OR
• 2-year degree from an accredited university in