Employee Relations Senior Consultant (Bangkok-based, relocation provided)

About the Company

At Agoda, we bridge the world through travel. Founded in 2005 and now part of Booking Holdings, Agoda connects people to destinations and experiences worldwide through technology and data-driven products. The People Team supports employee growth, inclusive hiring, onboarding, learning programs and benefits to enable employees to thrive.

About the Role

We are hiring for the Global Employee Relations Team as a Senior Consultant, Employee Relations. The role is focused on advising managers and partnering with Legal/Compliance, HR Business Partners and senior leaders to manage complex employee relations matters, identify trends, and improve people management practices. Role location: Bangkok (relocation provided).

Responsibilities

• Act as subject matter expert on compliance, company policies and procedures; provide advice to managers and employees.
• Coach, counsel and guide managers on performance management and misconduct cases; support execution and tracking of disciplinary actions per local laws.
• Handle terminations, ensuring correct steps and documentation to minimise labor claim risk.
• Conduct impartial investigations into grievances and serve as a dedicated ER partner; identify trends and insights to inform process improvements.
• Manage ER case timelines and deliverables, providing timely stakeholder updates and high-quality documentation.
• Analyse performance management data and past misconduct cases to develop recommendations for capability building, policy revisions, training and improved management practices.
• Act as an HR Business Partner to a dedicated department, sharing actionable insights and trends.
• Lead automation and process improvements for internal HR processes such as performance management and offboarding.

Qualifications & Experience

• Bachelor’s degree in Human Resources, Law, or related field.
• 8–10+ years’ experience in Employee Relations or HR Business Partnering/Generalist roles, with deep expertise in employment law, complex investigations, disciplinary processes, terminations, workforce reductions and high‑risk ER matters across multiple jurisdictions or business units.
• Demonstrated experience partnering with senior leaders on sensitive, business‑critical people issues while balancing legal risk, employee experience and organisational culture.

Skills / Required Skills

• Strong problem‑solving, critical thinking and sound judgment when navigating complex, high‑impact ER matters.
• Ability to operate independently and provide strategic recommendations on ER risks, case management and people practices.
• Strong stakeholder management with credibility to influence senior leaders and challenge perspectives constructively.
• High attention to detail, ownership, reliability, discretion and confidentiality.
• Ability to cope with ambiguity, manage change and prioritise in a fast‑paced environment.
• Proven capability to identify trends from ER data and drive improvements in policies, processes, training and manager capability.
• Fluency in written and spoken English; strong communication skills to articulate risks, recommendations and case strategies to senior stakeholders across geographies.

Additional Information

• Curiosity and readiness to challenge current practices.
• Multicultural or international experience and experience leading regional or enterprise‑wide ER projects, policy enhancements or process transformation initiatives are advantageous.