General Manager - Renaissance Bangkok Sukhumvit Hotel

HOTEL DESCRIPTION

Renaissance Bangkok Sukhumvit Hotel features 290 guestrooms and suites, six food and beverage outlets including an all-day dining restaurant, specialty restaurants, café/bakery, lobby lounge and bar, and pool bar, as well as a swimming pool, fitness center, and The Spa at Renaissance. The hotel also offers a ballroom and two meeting rooms, providing a total of 692 sqm of event space.

Located in the heart of Bangkok's Sukhumvit district, the 30-storey hotel sits at the intersection of Sukhumvit Soi 27, with convenient access to the city's business, retail, and entertainment hubs. The property is projected to open in Q1 2027 following a phased renovation and conversion to the Renaissance Hotels brand.

The hotel is located approximately 200 meters from MRT Sukhumvit Station and BTS Asok Station. Both Suvarnabhumi International Airport and Don Mueang International Airport are approximately a 30-minute drive away. Nearby attractions include Emsphere, Terminal 21, Emporium, and EmQuartier.

JOB SUMMARY

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Drives implementation of the Renaissance brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution and guides their individual professional development. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owner work together to achieve Renaissance brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents Marriott and Renaissance brand values in all leadership actions.

CANDIDATE PROFILE

The ideal candidate for this role would have previous work experience in Thailand or Asia Pacific as a General Manager, preferably with pre-opening/ conversion experiences.

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area.

JOB SPECIFIC TASKS

Business Strategy Development

Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; verifies that property business plans are aligned with Marriott and Renaissance brand business strategies; translates Renaissance global strategic plan into one that can be executed on property.

Business Strategy Execution

Executes business plans designed to maximize property customer satisfaction, profitability, and market share; verifies that property business plans and employees are aligned with Marriott and Renaissance brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; drives business plans and actions to have a positive impact on property performance.

Sales and Marketing

Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; verifies that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.

Talent Management and Organizational Capability

Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; verifies that all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; drives for effective work processes, systems and teamwork to maximize individual and overall property performance.

Brand Champion

Serves as a passionate brand advocate and verifies that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and Renaissance brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating except