Tour Leader (CEO) - South East Asia

About the Company

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit. With the demand for travel coming back strong, we are set up and excited for this next chapter and we’d love for you to be a part of it.

If you enjoy sharing travel experiences, are well organized, flexible, outgoing, and enjoy working with people, this role may be for you. G Adventures Tour Leaders are called Chief Experience Officers (CEOs) — we expect CEOs to focus not only on logistics but also on creating unique and unforgettable experiences for travellers.

Responsibilities

• Consistently deliver a high level of customer service and traveller satisfaction; provide leadership for travellers and be responsible for their well-being.
• Continually increase knowledge about visited countries, their culture, religion, current affairs, environment, and have detailed knowledge of hotels, sights, restaurants, transport, souvenirs, prices, etc.
• Develop and maintain information sources and local contacts that can be of assistance when required.
• Maintain a valid passport and visa; stay up to date on any travel restrictions based on nationality and keep vaccinations and preventive medication up to date.
• Be mindful of potential opportunities for G Adventures such as new destinations, new CEOs, new markets or ways to improve itineraries.
• Act as day-to-day guide, interpreter and manager of the group on each departure, dealing directly with travellers' issues and concerns to ensure passenger satisfaction.
• Maintain the established travel itinerary as closely as possible, making changes only when necessary, and make reservations for accommodation, transportation and activities as required.
• Assist and accompany travellers during optional activities and meals; advise travellers on suitable restaurants, additional transport requirements and souvenir purchases.
• Maintain daily expenditure accounts, retain receipts and keep expenses within the trip budget provided; provide a report for each trip in the requested format and keep trip notes updated in the standardized format.
• Train new Leaders as requested, passing on as much trip-related information as possible, and provide assistance to regional offices when requested by Managers or the Toronto office.

Qualifications

• A genuine passion for adventure travel; previous experience living, travelling, studying or working abroad is essential.
• Able to legally work in South East Asia.
• Tour Guide License.
• Language skills: good command of English is mandatory; region-specific language skills are very important.
• Excellent leadership and communication skills with proven ability to communicate effectively in a wide range of contexts.
• Resourcefulness and ability to remain calm and decisive under unpredictable and stressful circumstances.
• Awareness of and commitment to environmentally and culturally responsible (sustainable) tourism.
• Good health and high energy level to handle long, tiring days and physically demanding situations.
• First Aid/CPR Certification: standard First Aid Certification and CPR are required at the start of a contract to assist with injuries, illness, or emergencies in remote locations.
• Transportation to your training location: it is the CEO's responsibility to get to the starting point of the training trip.
• Background in basic accounting/budgeting or experience working with budgets is an asset.
• Computer literacy: A wo