Advisor I - Travel (Vietnamese Speaker)

About the Role

Advisor I - Travel (Vietnamese Speaker). The Customer Service Representative will respond to customer inquiries through phone, email, and live chat, providing assistance with travel deals, promotions, and app functionality. The role includes troubleshooting bookings, managing accounts, addressing payment concerns, applying discounts or promo codes, and handling escalations to ensure a positive customer experience.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat regarding travel deals, promotions, and general app functionality.
• Assist customers with booking, account management, payments, and applying discounts or promotional codes.
• Explain terms and conditions related to discounts, booking deadlines, and promotion restrictions.
• Investigate and resolve booking errors, payment discrepancies, and app-related technical issues.
• Professionally manage escalated issues to ensure timely and effective resolution.
• Deliver friendly and professional customer service to ensure each customer feels valued.

Qualifications

• Required: Bachelor’s degree or above; native in Vietnamese; able to work 24-hour shift rotations; proven ability to write clearly, speak fluently, and listen actively in English (CEFR B2 or above); fresh graduates welcome; fixed-term contract.
• Preferred: Ability to handle multiple tasks simultaneously and efficiently prioritize customer needs; positive attitude, empathetic listening, and patience; previous customer service experience, ideally in travel, e-commerce, or hospitality.

Benefits

• Relocation package
• Visa & work permit sponsorship
• KPI & attendance incentives
• Medical insurance

Additional Information

• Date of joining: 19-Jan-26
• Employment term: 12 months contract
• Career framework: Starter role with basic skill set to perform routine tasks within simple processes, works with close supervision and defined procedures, beginning familiarity with client terminology and operating standards.
• Disclaimer: The above statements describe the general nature and level of work and are not an exhaustive list of responsibilities. Concentrix is an equal opportunity employer and evaluates qualified applicants without regard to legally protected characteristics.