TSD Manager, HPC SEA

About the Role

As a Technical Service & Development Manager, Hygiene & Personal Care (HPC), SEA, you will provide application-oriented solution development, technical service and customer support to drive growth across Southeast Asia hygiene and personal care markets. The role partners closely with Business Development, Marketing, Sales, R&D, Regulatory and Product Management to solve customer technical challenges, develop practical solutions and enable successful adoption of Arxada products. Acting as a key technical interface with customers and distribution partners, you will translate customer needs and market insights into value-creating application and growth opportunities. This is an individual contributor role with regional customer project leadership and technical influence responsibilities.

Essential Job Functions

• Partner with Business Development, Marketing and Sales teams to develop new solutions and support growth initiatives across Southeast Asia hygiene and personal care markets.
• Provide technical support to customers and distribution partners, including product recommendations, formulation guidance, performance evaluation, troubleshooting and application optimization.
• Develop and execute customer-focused technical projects that support new business opportunities, product adoption, customer qualification and market expansion.
• Build strong technical relationships with key customers and distribution partners and act as a trusted technical interface for application and product-related needs.
• Identify customer needs, technical and regulatory trends, and competitive insights, and translate them into technical value propositions, application development opportunities and growth projects.
• Collaborate with Regional and Global R&D, Regulatory, Product Management, Quality and Supply Chain teams to support new product launches, product approvals, customer qualifications and commercialization activities.
• Plan and conduct laboratory work, application testing and performance evaluation, and interpret results to provide practical customer recommendations.
• Prepare technical reports, laboratory data, product application guidance, presentations, training materials and customer-facing technical documentation.
• Deliver technical training, seminars, workshops and customer presentations to strengthen customer capability and position Arxada as a trusted technical partner.
• Manage multiple customer and application projects with clear priorities, ownership and follow-through to business-relevant outcomes.
• Support regional portfolio development, product positioning and commercialization through technical expertise, customer insights and market knowledge.

Business Travel

• Regional business travel across Southeast Asia of approximately 30-40% may be required.
• Regular customer visits, distributor engagement and technical support at customer sites are required.

Qualifications & Experience

• Bachelor's degree in Chemistry, Chemical Engineering, Microbiology, Biology, Formulation Science, Cosmetic Science or a related discipline; a master's degree is preferred
• 5-10 years of experience in Technical Service, Application Development, Formulation Development or R&D within Hygiene, Personal Care, Home Care, microbial control, specialty chemicals or related industries
• Experience in customer-facing technical support, project management and cross-functional collaboration across Southeast Asia
• Hands-on laboratory capability in experimental design, application testing, data analysis and technical reporting
• Strong knowledge of personal care and hygiene applications, formulation principles, microbial control solutions and performance requirements
• Fluency in English is required; proficiency in Thai, Bahasa Malaysia, Bahasa Indonesia, Vietnamese or Mandarin Chinese would be an advantage