Air Freight Import/Export Specialist

Key Responsibilities

• Manage end-to-end airfreight import and export shipment execution for assigned customers from post-booking through delivery.
• Coordinate with airlines, agents, transport providers, warehouses, and internal stakeholders to ensure seamless shipment execution.
• Prepare, validate, and process all required airfreight and import/export documentation.
• Maintain accurate, compliant, and complete shipment files in accordance with company, customer, and regulatory requirements.
• Monitor shipment milestones, proactively manage delays and operational exceptions, and ensure timely system updates.

Customer Service, Financial Control & Continuous Improvement

• Serve as the primary operational owner for shipment files, ensuring accurate operational finance activities, cost verification, and invoice processing.
• Proactively communicate shipment status, exceptions, and resolutions to Customer Service teams and support customer query resolution.
• Collaborate closely with Operations, Finance, Customs, and external partners to deliver service excellence and meet customer expectations.
• Identify and implement process improvement opportunities to enhance operational efficiency, service quality, and compliance.
• Support performance reporting, data accuracy, and adherence to operational standards and best practices.

What We Are Looking For

• Minimum 2–5 years of experience in Airfreight Operations, Freight Forwarding, Import/Export Operations, or Logistics Coordination
• Strong understanding of airfreight import and export processes, documentation, and shipment execution
• Knowledge of international transportation regulations, customs procedures, and trade compliance requirements
• Experience working with freight forwarding systems and transportation management platforms
• Strong attention to detail with the ability to manage multiple shipment files simultaneously
• Excellent problem-solving and exception management capabilities
• Strong communication and stakeholder management skills
• Customer-focused mindset with the ability to work effectively in a fast-paced operational environment
• Proficiency in Microsoft Office applications, particularly Excel
• Experience with CargoWise or similar logistics systems is an advantage