Director of Food & Beverage - Renaissance Bangkok Ratchaprasong Hotel

About the Role

Functions as the strategic business leader of the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering. Oversees development and implementation of departmental strategies and brand service initiatives to meet target customer needs, ensure employee satisfaction, grow revenues and maximize the financial performance of the department. Develops and implements property-wide strategies that deliver products and services and provide a return on investment.

Responsibilities

• Set expectations and hold food and beverage leadership team accountable for demonstrating desired service behaviors.
• Review financial reports and statements to monitor F&B performance against budget and make recommendations for CAPEX funding of equipment and renovations in line with brand strategy.
• Work with F&B leadership to identify areas of concern and develop strategies to improve departmental financial performance; establish challenging, realistic and obtainable operational goals.
• Develop and manage the Food & Beverage budget; monitor actual and projected sales to ensure revenue goals are met and opportunities are addressed.
• Ensure cash control and liquor control policies are in place and followed; focus on maintaining profit margins without compromising guest or employee satisfaction.
• Lead, coach and mentor the F&B team; build mutual trust, respect and cooperation; drive communication across all F&B areas (pre-meal briefings, staff meetings, culinary team).
• Identify opportunities to increase profits and create value by challenging processes, encouraging innovation and driving necessary change.
• Stay aware of market trends and introduce new food and beverage products to meet or exceed customer expectations and generate increased revenue.
• Review guest comment cards and satisfaction results with the F&B team and ensure appropriate corrective actions are taken; empower employees to provide excellent guest service.

Qualifications

• High school diploma or GED plus 6 years' experience in food and beverage, culinary, event management or related area; OR 2-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or related major plus 4 years' relevant experience.
• Knowledge of customer and personal service, management of financial resources, administration and management, applied business knowledge, and management of material resources.

Additional Information

• Location: Renaissance Bangkok Ratchaprasong Hotel, 518/8 Ploenchit Road, Bangkok, Thailand.
• Schedule: Full Time. Position Type: Management.