Client Executive

Job Summary:

JOB DESCRIPTION – Client Executive

Location: Bangkok, Thailand

Division: THAITICKETMAJOR Line Manager: Client Manager

Contract Terms: Permanent, Full-Time

This role will be supporting onsite for Thaiticketmajor (Bangkok City); Thai is the language preference, and the work-from-office mode.

THE TEAM

The Client Services Team is the key point of contact for our clients, responsible for building and maintaining strong relationships, delivering an outstanding client and customer experience, and driving ticketing strategies that maximise sales across a wide range of live events.

THE JOB

As a Client Executive, you will ensure a positive experience for both clients and customers. You will be the key person maintaining strong, connected client relationships and will play a critical role in the development and implementation of ticketing strategies designed to maximise sales. This is an exciting time to join Thaiticketmajor as we continue to grow our live events business and deepen our partnerships with clients across the country. If you are passionate about live entertainment and thrive on building relationships and delivering flawless events, we would love to hear from you.

WHAT YOU WILL BE DOING

• Provide day-to-day management support for a range of clients.
• Manage full-cycle event planning and execution, including accurate and efficient event building.
• Deliver successful onsales by working closely with the technology team.
• Engage in regular face-to-face interaction with clients, including planning meetings and presentations.
• Manage the delivery of event-day services for your clients.
• Manage and direct staff onsite at events and act as a key escalation point for any ticketing issues.
• Proactively review all special events prior to notification of their onsales and liaise with internal stakeholders to ensure all requirements are met.
• Build and maintain strong, connected relationships with clients, internal teams, and key stakeholders.
• To adhere to quality management, safety and environment company policies

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Bachelor’s Degree in any field.
• A genuine passion for all kinds of live events.
• Flexibility in working hours, with the ability to work during weekends and evenings.
• Resilience: able to cope with demanding events and keep going, both physically and mentally, when challenges arise.
• Determination and an openness to learn: aiming for the highest standards and being eager to learn new things continuously.
• Strong communication and relationship-building skills, with the confidence to interact with clients face to face.

YOU (BEHAVIOURAL SKILLS)

• Reliability: take ownership of your clients’ events and deliver consistently, knowing that fans and clients rely on you.
• Teamwork: work collaboratively with colleagues across departments to deliver successful onsales and events.
• Integrity: act with the highest professional and ethical standards when representing the company to clients and partners.
• Belonging: bring your authentic self to work and help build an inclusive environment where everyone can thrive.
• Stay calm and solution-focused under pressure, especially during live events and onsales.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.